Refund Policy

1. Scope

This policy covers coin purchases, VIP subscriptions, and other digital services purchased directly through ElarisShort. Purchases made through the Apple App Store, Google Play, or another platform are subject to that platform's refund process and applicable rules.

2. Refund Eligibility

Refund requests are reviewed based on the order, payment records, the issue reported, and whether the purchased benefits have been delivered or used. Submitting a request does not guarantee approval.

Duplicate charges, purchases that were charged but not delivered, and verified technical problems preventing access may qualify for a refund. Digital content or benefits already used are generally not refundable unless required by applicable law.

3. How to Request a Refund

Open your account Help Center and select "Need to request a refund?". Choose the relevant coin or VIP order, select a reason, describe the issue, and attach supporting screenshots if available.

If your order is not listed or you cannot submit the form, contact us with your account UID, order number, purchase date, amount, and a description of the issue. Do not send passwords, full payment card numbers, or card security codes.

4. Review and Payment

We may request additional information to verify your purchase and review your claim. You can check submitted requests in Request History in the Help Center.

Approved refunds are returned through the original payment method where supported. The time for funds to appear depends on the payment provider and your bank. Benefits associated with a refunded purchase may be withdrawn.

5. Subscriptions and Cancellation

Cancelling a subscription stops future renewals in accordance with the subscription terms; it does not automatically refund previous charges. Submit a separate refund request if you believe a charge qualifies for a refund.

Manage subscriptions through the channel where you purchased them. Deleting your account or uninstalling the application does not cancel a subscription.

6. Consumer Rights

Nothing in this policy limits any refund, withdrawal, or other consumer rights that cannot be excluded under applicable law. Where mandatory law provides additional rights, those rights apply.

Contact Us

For help with a refund, please contact qinjiu163@126.com.